Transformative Patient Engagement​

WorkUp

TM

Do More with Less

"We have an unfettered vision of what the healthcare workplace can and should be - an engaging experience for both provider and patient, augmented by supportive technology."

Kenneth Engels

Senior Vice President & General Manager

WorkUp

Patient Engagement Optimization

D2's reach across the full healthcare continuum, to include establishing HUBs, optimizing  manufacturer  Patient Services Programs and closely supporting the inner workings of Specialty Pharmacies allowed us to recognize and understand gaps in current Patient Services Models. These gaps drive costs up across multiple industry segments and negatively impact patient care.

We hit the books, performing more than five (5) years of market research across multiple therapies and varying  stakeholders to learn what  it  means  to help patient  both get engaged and stay engaged in their healthcare journey.

We create a solution unlike anything else available in the market and tested our concepts via multiple deployments in rare disease and oncology arenas working with oncology clinics, specialty pharmacies and manufacturers.

Pushing to ensure we deliver the most unique patient engagement solutions possible, We created a structure that is easily customized to meet the needs of multiple disease states and manufacturers.  Further, this plug and play model is designed to complement existing workflows with minimal resources required  from our client IT departments.

Introducing WorkUp - a fully flexible patient engagement solution that is driving over 80% response rates across multiple therapeutic areas. This digital to web solution is reaching new heights in patient engagement while enabling escalation to clinical specialists and system reporting in near real time. 

How it Works

Medication Persistency

Direct positive impact on your time to fill, cost to fill, and cost of case management 

Operational Efficiency

Reduce outgoing telephone calls to confirm monthly refills by 70%

Enhanced Data

Real-time actionable data gathered by WorkUp to prevent Rx abandonments and proactively address and resolve adverse events 

Prescriber Satisfaction

Reduce documentation costs relating to patient-provider communications by 40%

Key Features

WorkUp provides a solution for more efficient human touch points between physicians and patients. Automatic outreach will collect key clinical data points, such as monthly refills, medication start dates and adherence self-reports.

 

Patients can also use WorkUp to send secure messages to staff to report side effects, schedule appointments, or request assistance. Messages are automatically triaged to the appropriate staff member so that they can respond promptly via WorkUp or a phone call.

On a therapy-specific basis, you use WorkUp to set business rules for patient management: the cadence of reach-outs, their content, how to respond to patients' issues, and more.

 

We apply these rules for you in real-time, so your obligations to patients and partners are met.

Running business rules in the background allows WorkUp to be super-vigilant about patient care on your behalf.

 

No more dropped issues; no more patients forgotten.

 

Every patient issue or anomaly is tracked uniquely and escalated until it is resolved.

WorkUp facilitates automated patient and provider real-time specialty therapy communications.

 

Browse, filter, and otherwise query all data through a secure role-based web portal.

 

Get the big picture as well as essential driving details from analytics that have been designed through our years of experience deploying adherence programs.

 

Export your WorkUp data to systems and partners outside of WorkUp.         

                                                                      

PROACTIVE

OUTREACH

ESCALATIONS

CUSTOM RULES

OF ENGAGEMENT 

IMPROVED

DATA

Recent Outcomes

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Case Example

Orphan Drug Manufacturer 

+5% Medication Persistency

75% Reduction in Hub Labor Costs

83% Patient Enrollment

67% Patient Utilization

Kirby Eng

for specialty pharmacy section.jpg

Case Example

Specialty

Pharmacy

15% Receivable Acceleration

69% Reduction in Labor Costs

82% Patient Enrollment

52% Patient Utilization

Kenny Engels

Related 

Specialty Pharmacy Data Standards in a Rapidly Evolving Value-Based World

Kirby Eng

Senior Vice President

WorkUp Business Development

D2 St. Louis (HQ)

400 Chesterfield Center Suite 400

Chesterfield, MO 63017

D2 Boston

100 Summit Drive

Burlington, MA 01803

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