Disruption: Incorporating Technology to Accelerate and Enhance the Patient Experience.
D2 Solutions has recently been recognized as a pioneer in patient-centric pharmaceutical technology solutions. In addition, CIO Review…
| By Dean Erhardt Many of our recent conversations with clients and with prospects are not unique to healthcare. It is about a problem that’s plaguing all industry sectors. It revolves around labor shortages and the impact it is having upon providing goods and services. As you know, there is no room for error in healthcare. But systems are stretched, and this is taking a toll upon the key workers and support staff required to keep healthcare delivery on pace. In fact, already a concern, the labor situation has exacerbated the need for technology-based solutions to streamline operations and reduce the burden on staff. Recognizing that this situation has created a need, D2 has responded and is pleased to offer a modular, technology-enabled solution that can seamlessly integrate with existing legacy systems to alleviate some of the performance stress that is being endured by your team. Today we live in a fast food/Amazon experience/gaming technology/immediate response world. A key challenge within our world is that technology adaption in the healthcare delivery system has not kept pace with other market segments. That said, our ultimate customers (i.e., patients) desire and deserve a healthcare delivery system that provides a more dynamic consumer experience. Their experience in healthcare should not be sub-standard, compared to any other interaction within their daily experience. In addition, we are currently faced with unprecedented business challenges that will force us to change our business models going forward. These challenges include: 1. Talent availability – not enough skilled personnel available, not to mention we are all struggling with exceptionally high turnover rates. (A recent report from the American Hospital Associates estimates the shortage of US healthcare workers will be more than 3.2M by 2026.) 2. Inflationary Wages – the dramatic increase in minimum wage has pushed up wages for all, particularly those on the service frontline. The ongoing raising of wages is unsustainable, and according to a recent Connex report, the point of unsustainability was reached months ago. 3. Flex worker demands – work at home and work flexibility demands are challenging employers’ ability to deliver a consistent, affordable customer/patient experience. In addition, for many healthcare positions, work at home is not an option, which puts employers at a disadvantage, when compared to other jobs which may provide more flexibility. 4. Spread of unionization – the current administration is pushing for more widespread unionization which, if successful, will continue to drive up employers’ cost structure. The National Labor Relations Board is seeing the highest level of union organizing in 10 years, CNN reports (April 18, 2022) When it comes to major transformation, one of the questions we might ask is what made Facebook, Amazon, and Twitter unique, and why were they able to scale so quickly? The answer: they were not burdened by legacy systems. On the other hand, large, established organizations have multiple disparate systems that cannot be changed without significant business risk. Legacy systems can make it exceptionally difficult for organizations to scale or innovate, which is why Amazon (and other organizations) have been so disruptive. Over the past 5 years, D2 Solutions, like many organizations, has gone through a major conversion – – from one of traditional consulting to one focused on enabling SaaS solutions. We listened to our clients and focused on how to address their real-world, very costly problems. Our SaaS solutions are focused on specific areas in the delivery of products and services that can accelerate and enhance the patient experience while lowering overall operational costs. D2’s goal is to help organizations adjust/update their business and service delivery models — leveraging technology and reducing human capital requirements while enhancing the service experience and creating a demonstrative financial return. D2 Solutions – an innovative solution provider leveraging technology to drive healthcare efficiency. |
